Known Issue:

When attempting to open a PowerPoint file through the [PowerPoint Polling] tool in the TurningPoint Cloud Dashboard, Powerpoint generates an error: “Power Point Polling was unable to open. Please close the application and try again. If the problem persists, please contact customer support.”

Solution – Step #1

Solution - Step #1
  1. Open PowerPoint.  Under [File], select [Options].

Solution – Step #2

Solution - Step #2
  1. Click [Add-Ins].
  2. Click [Disabled Items] under the drop down menu next to [Manage].
  3. Click [Go].

Solution – Step #3

Solution - Step #3
  1. Select [TurningPoint].
  2. Click [Enable].